Description
A financial institution’s deposit operations area performs many operational functions and identifies fraud that may often times be missed in other monitoring or overlooked based on an absence of appropriate training. This session focuses on typical roles and responsibilities of a deposit operations department and provides case studies involving fraud identified through daily processing and quality control reviews. Financial institutions may be missing the opportunity to identify fraud earlier in the risk management chain if deposit operations teams don’t have the appropriate fraud identification training. Key areas and functions that are inherently more susceptible to fraudulent activity and best business practices for mitigating fraud risks are covered.
Topics include:
- Dormant Accounts
- Debit Card Issuance/Hot Carding
- New Accounts
- Balance Inquiries
- Telephone
- External Transfers
- Changes to Account
- Other deposit operations functions
Who Should Attend?
- Retail/Client Facing Teams
- Compliance Officers
- Internal Audit
- Deposit Operations/Electronic Banking
- BSA and Fraud
- Information Security/Technology
- Senior Management
- Payments Professionals (May submit AAP/AAPR Continuing Education Credits)
Speakers: Terri Sands, CAMS-Audit, CFE, AAP, ACT Specialist, Managing Director, Payments, Compliance and Financial Crimes and Kelly Rozier, AAP, APRP, Associate, Payments, Compliance and Financial Crimes
