Financial institutions struggle with how to effectively handle debit card fraud when there is an elder adult involved who has been tricked into providing their card information. Criminals use elder adults as money mules to move and launder money. This type of criminal activity has become a significant fraud concern with the financial industry as client facing teams often find themselves put in a difficult situation based on handling the debit card fraud while effectively communicating to the elder adult of the fraudulent activity taking place. What are the best business practices for handling debit card disputes when an elder adult has been tricked into surrendering their information, buying prepaid cards, and other fraudulent techniques? What are examples of debit card fraud and elder financial exploitation. This webinar addresses these difficult events and provides insight and examples on best business practices for working through these fraud events.
- Trends in debit card frauds and elder financial exploitation
- Case studies on this type of fraud
- Tools available to mitigate this risk.
- Effectively communicating these fraud events to elder adults to stop further fraud
- Law enforcement awareness and education tools
Who Should Attend?
- Client Facing Teams
- Deposit Operations/Electronic Banking
- BSA and Fraud
- Compliance Officers
- Internal Audit
- Information Security/Technology
- Senior Management