Debit Card disputes become an integral part of a financial institutions requirements to comply with Regulation E. What questions do you ask a consumer? What is appropriate to ask and not to ask? When do you start your investigation, close the investigation and what are your responsibilities regarding timing of notification? This payments webinar will take you through all the issues you may face with a consumer debit card dispute and how to effectively take care of your consumer while balancing Regulation E requirements.
Who Should Attend?
- Client Facing Management/Staff
- Electronic Banking Management/Staff
- Any staff handling Regulation E claims
- Client Call Centers
- Internal Auditors
- Risk Managers
- Deposit Operations
- Senior Management