Description
This webinar will take attendees through the challenges financial institutions face today and in the future regarding in-person payment requests such as wire transfers. Most financial institutions accept in-person wire transfer requests; however, may not have sufficient contingency plans for when the customer/member is unable to appear in person. The reasons for this could be natural disasters, COVID-19 or other pandemic events, or simply exception processes specific to the individual or business making it impossible to perform an in-person transaction. This webinar will walk attendees through contingency events that impact in-person requests such as wire transfer and provide best business practices on how to perform temporary (contingency processes) and/or permanent changes to your wire transfer program. This webinar will also have a focus on how to effectively mitigate fraud risks during contingency events.
Who Should Attend?
- Deposit Operations staff
- BSA Officers and support teams
- Fraud managers and support teams
- Deposit Operations
- Client Facing staff
- Client Facing management
- Electronic Banking Management/Staff
- Internal Auditors
- Risk Managers
- Senior Management
- Payments Professionals
Topics include:
- Significant contingency events that impact in-person wire transfers and other similar payment requests
- Tools to use for authenticating a customer during contingency events
- How to effectively enhance your wire transfer program to accommodate continency events
- Lessons learned from financial institutions on wire transfer contingency efforts resulting from COVID-19
