+1.678.573.2690

Trends in Call Center Fraud and Leading Practices for Identification and Response

Trends in Call Center Fraud and Leading Practices for Identification and Response

5.26.2022 from 12:00pm to 1:00pm

information. Fraudsters typically navigate through a call center’s automated systems to perpetrate fraud until they find a gap in communication or another weakness that awards them access to unauthorized access. This webinar takes attendees through trends in call center fraud, the gaps that led the success of fraudulent events and lessons learned. Attendees will learn best business practices for identifying red flags to quickly identify a possible fraudster, how to handle fraud situations and how to organize different call paths to identify red flag events. This webinar is a great session for training new and existing call center staff, and any department that receives high volumes of customer inquiries.

Topics include:

  • Trends in call center fraud
  • Best business practices for client facing teams to identify, escalate and respond to fraud events
  • Suggested documentation to include in your call center procedures for identification and handling fraud events

Who Should Attend?

  • Client Facing Teams
  • BSA and Fraud
  • Compliance Officers
  • Internal Audit
  • Information Security/Technology
  • Senior Management

Upcoming Events

Learning Opportunities to Empower

May 2022

June 2022

16

6.16.2022 from 12:00pm to 1:00pm

External Transfer Fraud Identification and Prevention

All Events

Educate & Empower Your Staff

Membership gives you access to essential webinars & educational tools

Help your staff stay ahead and learn about the most pressing risk management best business practices associated with payments, fraud, BSA/AML, cybersecurity & more

Missed a webinar?

Browse and buy webinars now in our archive

It’s easier than ever to train yourself and your staff with our archive of webinars, packed with the most recent and relevant risk and fraud mitigation tactics, regulatory guidance, and more!

BROWSE WEBINAR ARCHIVE

2022 Membership Enrollment

Save your organization time and money with empowering benefits

  • Exclusive Member Only Webinars on Risk Trends and Leading Business Practices
  • Ongoing Risk Management Expert Support Services
  • Bi-Annual Risk Management and Strategy Roundtable Meetings
  • Brandable Communication Resources
  • Assistance with Gap Analysis between insurance policy & internal controls
  • Assistance with preparing communications for board of directors meetings
  • 50+ webinars, spread across 9 different training tracks
  • Team-specific training packages
  • Complimentary 2022 NACHA Operating Rules Online Resource