5.26.2022 from 12:00pm to 1:00pm
information. Fraudsters typically navigate through a call center’s automated systems to perpetrate fraud until they find a gap in communication or another weakness that awards them access to unauthorized access. This webinar takes attendees through trends in call center fraud, the gaps that led the success of fraudulent events and lessons learned. Attendees will learn best business practices for identifying red flags to quickly identify a possible fraudster, how to handle fraud situations and how to organize different call paths to identify red flag events. This webinar is a great session for training new and existing call center staff, and any department that receives high volumes of customer inquiries.
Who Should Attend?
6.09.2022 from 12:00pm to 1:00pm
6.16.2022 from 12:00pm to 1:00pm
6.28.2022 from 12:00pm to 1:00pm
Help your staff stay ahead and learn about the most pressing risk management best business practices associated with payments, fraud, BSA/AML, cybersecurity & more