Member Login

])

800.515.8617

Regulation E Training for the Front-Line: Gathering the Right Information, Using Scripts and Implementing Standards in Your Program

Regulation E Training for the Front-Line: Gathering the Right Information, Using Scripts and Implementing Standards in Your Program

2.04.2020 from 12:00pm to 1:00pm

Debit Card and ACH disputes become an integral part of a financial institutions requirements to comply with Regulation E. What questions do you ask a consumer? What is appropriate to ask and not to ask? When do you start your investigation, close the investigation and what are your responsibilities regarding timing of notification? Why are scripts so important for your front-line in gathering information? This payments webinar will take you through all the issues you may face with a consumer debit card dispute and how to effectively take care of your consumer while complying with regulatory requirements. Also hear financial institutions lessons learned for not complying, what occurred and how they remedied their gaps.
Date: February 4, 2020

Who Should Attend?
• Client Facing Management/Staff
• Electronic Banking Management/Staff
• Any staff handling Regulation E claims
• Client Call Centers
• Internal Auditors
• Risk Managers
• BSA Officers and support teams
• Fraud managers and support teams
• Deposit Operations
• Senior Management

Topics include:
• Questions to ask on the front-line
• Why gathering the right information up front is important?
• Investigation timeline requirements from beginning to closing out the investigation
• Case studies on financial institution failures to comply with Regulation E and how they filled their operational gap

Upcoming Events

Learning Opportunities to Empower

February 2020

06

2.06.2020 from 2:00pm to 3:00pm

New to BSA: An Introductory Webinar for New BSA Staff

All Events

Educate & Empower Your Staff

Membership gives you access to essential webinars & educational tools

Help your staff stay ahead and learn about the most pressing risk management best business practices associated with payments, fraud, BSA/AML, cybersecurity & more

Missed a webinar?

Browse and buy webinars now in our archive

It’s easier than ever to train yourself and your staff with our archive of webinars, packed with the most recent and relevant risk and fraud mitigation tactics, regulatory guidance, and more!

BROWSE WEBINAR ARCHIVE

2020 Membership Enrollment Is Now Open

Save your organization time and money with new benefits

  • Exclusive Member Only Webinars on Risk Trends and Leading Business Practices
  • Ongoing Risk Management Expert Support Services
  • Bi-Annual Risk Management and Strategy Roundtable Meetings
  • Brandable Communication Resources
  • NEW - Assistance with Gap Analysis between insurance policy & internal controls
  • NEW - Assistance with preparing communications for board of directors meetings
  • NEW - 5 additional webinars included (33 total annually)
  • NEW - Team-specific training packages