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Effectively Communicating BSA Requirements for Frontline Managers and Staff

Effectively Communicating BSA Requirements for Frontline Managers and Staff

9.03.2020 from 2:00pm to 3:00pm

A common issue on the front-line is knowing how to effectively ask questions such as “what are the source of funds for this deposit”, “what is the purpose of this wire transfer”, “why are you withdrawing these funds”?  This webinar will provide attendees with a more comfortable manner for asking uncomfortable and sometimes pointed questions.  This is a great webinar for training all client-facing teams whether in the branch or over the phone such as a call center representative.  This is a great webinar for BSA officers to use for training their front-line teams to assist in gathering the right information.

Topics covered:

  • The Importance of asking customer questions to gather the right information
  • How to effectively ask your customers the uncomfortable BSA questions
  • Tips for handling difficult situations

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